Jaipur: For the residents of Rajasthan, it is better to live in Chief Minister Ashok Gehlot’s city Jodhpur than in the state capital. Records pertaining to Rajasthan Guaranteed Delivery of Public Services (RGDPS) Act 2011 show in the last 14 months, the complaints filed to get works done under the Act in Jodhpur have been addressed more quickly than in other districts of state. Even in Jaipur, the cases are pending in large numbers.
As per figures available at the website of RGDPS Act (updated on November 21), 1.98 lakh complaints have been filed under the Act across state, but of them, 1.34 lakh cases are pending.
These pending cases fall under the category of ‘cases delayed by 30 days’, the maximum time specified to deliver service in any category under the Act.
In chief minister’s Jodhpur city, 24,086 complaints have been filed, and only 10,311 complaints (less than 50%) are pending.
In Jaipur, 31,903 applications have been filed and 26,487 are still pending. Other districts are no better. In Udaipur, 27,350 applications were filed to get various works done, but 26,216 applications are still pending. Similarly in Bharatpur, of the 12,069 applications, 10,415 have yet not been cleared, while in Rajsamand, 7,524 plaints are pending of the 8,100.
The scene looks worse in Dholpur. Here, of the 10,882 complaints, 10,736 are yet to be addressed. Under the Act, if a service is not delivered in the stipulated time given for it, a penalty from `500 to `5,000 could be slapped on officials concerned.
CM Meena, principal secretary and chief protocol officer of general administration department, ruled out any partiality and blamed the ‘incomplete data’ mentioned on the website. “There is no such special priority being given to chief minister’s district. Less than 50% data has been uploaded on the website; that is why this confusion has emerged,” he said.
Chairman of Redressal of Public Grievance Commission Mumtaz Masih said at least erring 15 officials have been penalised.
The Rajasthan Guaranteed Delivery of Public Services (RGDPS) Act is heading nowhere. The data entry work is not being done, especially at district offices of the health department.
Even after over a year of implementation of RGDPS Act, no district offices of health department has fed 100% management information system (MIS) data, which brings transparency in the department’s functioning. Health minister AA Khan’s district Alwar has almost 100% MIS works pending. RGDPS Act was implemented in state in September 2011.
Eighteen department’s 156 services come under it, while health department’s 12 services fall under the category.
Chittorgarh and Sikar are worst performers as they have accomplished zero per cent data computerisation work. Besides, Alwar (1.04%), Bharatpur (2.78%), Dausa (5.26%), Dholpur (3.45%), Dungarpur (2%), Nagaur (1.82%) and Udaipur (1.09%) too have fared badly in MIS work.
On the other hand, Bhilwara has computerised 98.80% of its data (MIS entries), while Sriganganagar (98.15%) and Pali (97.65%) too have done a good job. As far as overall state figure is concerned, 40.15% data has been computerised so far.
Sumesh Singh, IT consultant, said, “In districts where collector is taking personal interest, MIS work is okay.”
Other officials said as babus do not take much interest in computer works, MIS entries are not happening. “We’ve already trained them in feeding data. But seeing their inadaptability, we will have to train them again,” said an IT officer.